The Xbox One stereo headset adapter is causing audio problems for some users, it has been reported.
"We've heard about a small number of users experiencing intermittent issues," a representative for the firm said in a statement to Polygon .
In addition, until it finds a definite fix, Microsoft recommends that users try using a different controller or headset to check for a hardware malfunction.
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Microsoft has confirmed it is looking into the issue and offers a number of potential solutions on its Xbox Support page.
"We've heard about a small number of users experiencing intermittent issues," a representative for the firm said in a statement to Polygon .
"We're actively investigating and are working on a resolution."
Affected owners can try to carefully disconnect the headset and then reconnect it to the controller's expansion port.
In addition, until it finds a definite fix, Microsoft recommends that users try using a different controller or headset to check for a hardware malfunction.
The company previously confirmed its plans to launch its own Xbox One headset and adapter.
Watch Digital Spy's Xbox One hardware review below:
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via All - Digital Spy - Entertainment and Media News
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